220-1201 · Question #101
When trying to print, a is offline. Other users can print to the same printer without error. Which of the following is the first step the technician should take to resolve this issue?
The correct answer is A. Check the user's print queue settings. When a printer is offline for one user but works for others, the issue often lies in the user's print queue settings, such as a paused queue or failed print jobs. Checking and clearing the print queue can resolve the problem.
Question
When trying to print, a is offline. Other users can print to the same printer without error. Which of the following is the first step the technician should take to resolve this issue?
Options
- ACheck the user's print queue settings.
- BCheck the printer's IP address.
- CCheck the user's network settings.
- DCheck the printer's firmware version.
How the community answered
(31 responses)- A77% (24)
- B3% (1)
- C13% (4)
- D6% (2)
Explanation
When a printer is offline for one user but works for others, the issue often lies in the user's print queue settings, such as a paused queue or failed print jobs. Checking and clearing the print queue can resolve the problem.
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