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220-1102 · Question #458

A company-owned mobile device is displaying a high number of ads, receiving data-usage limit notifications, and experiencing slow response. After checking the device, a technician notices the device…

The correct answer is B. Restore the defaults and reimage the corporate OS. A jailbroken company mobile device with performance issues and excessive ads indicates a security compromise, requiring a complete restoration to a secure corporate image to eliminate unauthorized modifications and potential malware.

Mobile devices

Question

A company-owned mobile device is displaying a high number of ads, receiving data-usage limit notifications, and experiencing slow response. After checking the device, a technician notices the device has been jailbroken. Which of the following should the technician do next?

Options

  • ARun an antivirus and enable encryption
  • BRestore the defaults and reimage the corporate OS
  • CBack up the files and do a system restore
  • DUndo the jailbreak and enable an antivirus

How the community answered

(29 responses)
  • A
    3% (1)
  • B
    76% (22)
  • C
    7% (2)
  • D
    14% (4)

Why each option

A jailbroken company mobile device with performance issues and excessive ads indicates a security compromise, requiring a complete restoration to a secure corporate image to eliminate unauthorized modifications and potential malware.

ARun an antivirus and enable encryption

Running an antivirus and enabling encryption might address some symptoms but does not fully reverse the security implications of a jailbreak, as the underlying operating system integrity is compromised.

BRestore the defaults and reimage the corporate OSCorrect

A jailbroken device is inherently compromised and violates corporate security policies, making it unsafe for company data. Restoring the defaults and reimaging with the corporate OS ensures that all unauthorized modifications, potential malware, and vulnerabilities introduced by the jailbreak are completely removed, returning the device to a trusted state.

CBack up the files and do a system restore

Backing up files from a compromised device is risky as it could propagate malware, and a system restore might not fully remove all traces of the jailbreak or malicious software.

DUndo the jailbreak and enable an antivirus

Undoing a jailbreak can be complex and may not fully restore the device's security integrity, nor does it guarantee the removal of all associated malware; enabling antivirus is a partial solution.

Concept tested: Mobile device security remediation (jailbreaking)

Topics

#Mobile device security#Jailbreaking#Device remediation#Corporate mobile management

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