220-1101 · Question #947
A technician is troubleshooting a computer that has random BSOD alerts and intermittently freezes during normal use. Performance degrades as the day goes on. No new software or hardware changes have b
The correct answer is C. RAM module. The symptom profile - random BSODs, intermittent freezes, progressive performance degradation throughout the day, and failures under performance-intensive workloads - is classic for a failing RAM module. BSODs caused by RAM often involve memory-related stop codes. Performance deg
Question
A technician is troubleshooting a computer that has random BSOD alerts and intermittently freezes during normal use. Performance degrades as the day goes on. No new software or hardware changes have been implemented. Freezing occurs under performance-intensive operations. Which of the following hardware components is most likely at fault?
Options
- AVideo card
- BHDD
- CRAM module
- DTPM
How the community answered
(41 responses)- A2% (1)
- B5% (2)
- C83% (34)
- D10% (4)
Explanation
The symptom profile - random BSODs, intermittent freezes, progressive performance degradation throughout the day, and failures under performance-intensive workloads - is classic for a failing RAM module. BSODs caused by RAM often involve memory-related stop codes. Performance degradation that worsens over time can indicate thermal stress on a faulty DIMM causing more bit errors as it heats up. A video card would typically cause graphical artifacts rather than BSODs. An HDD would cause slow I/O and file errors, not system-wide freezes under CPU/memory load. TPM is a security chip and has no role in general system stability.
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