A technician installed new firmware on the company's laser printers and has since been receiving multiple calls that information is garbled and looks like code. Only printers with the new firmware are

The correct answer is D. Install an updated printer driver on the print server. The MOST efficient next step the technician should complete is to install an updated printer driver on the print server. The issue of information being garbled and looking like code could be related to a compatibility issue with the new firmware and the existing printer driver. T

Hardware and network troubleshooting

Question

A technician installed new firmware on the company's laser printers and has since been receiving multiple calls that information is garbled and looks like code. Only printers with the new firmware are having this issue. Which of the following steps should the technician complete NEXT?

Options

AChange the language settings on the printers
BReboot all the machines having the issues
CReboot all the printers.
DInstall an updated printer driver on the print server

How the community answered

(63 responses)

A
11% (7)
B
6% (4)
C
3% (2)
D
79% (50)

Explanation

The MOST efficient next step the technician should complete is to install an updated printer driver on the print server. The issue of information being garbled and looking like code could be related to a compatibility issue with the new firmware and the existing printer driver. The printer driver is responsible for converting the print job data into a format that the printer can understand and

Topics

#Printer troubleshooting#Firmware update#Printer drivers#Garbled print

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