220-1101 · Question #932
A user is experiencing multiple issues with an in-place upgrade of a laptop's operating system. The built-in camera is unresponsive, and the user is unable to pair the device with any Bluetooth access
The correct answer is C. Disabled settings following the upgrade E. Outdated drivers. In-place OS upgrades are known to cause two common classes of hardware problems. First, settings can be reset or disabled during the upgrade process - for example, Bluetooth or camera access toggles in privacy settings may be turned off by default after the upgrade. Second, drive
Question
A user is experiencing multiple issues with an in-place upgrade of a laptop's operating system. The built-in camera is unresponsive, and the user is unable to pair the device with any Bluetooth accessories. Which of the following ate most likely causing three issues? (Select two).
Options
- AIncorrect configuration of the settings
- BOS and device version incompatibility
- CDisabled settings following the upgrade
- DFull storage
- EOutdated drivers
- FCorrupted registry entries
How the community answered
(27 responses)- A4% (1)
- B4% (1)
- C81% (22)
- F11% (3)
Explanation
In-place OS upgrades are known to cause two common classes of hardware problems. First, settings can be reset or disabled during the upgrade process - for example, Bluetooth or camera access toggles in privacy settings may be turned off by default after the upgrade. Second, drivers written for the previous OS version may be incompatible with the new OS, causing devices like the integrated camera and Bluetooth adapter to stop functioning. Outdated drivers are the most frequent cause of hardware failure after an OS upgrade. Full storage would not selectively affect only these two components, and corrupted registry entries, while possible, are less common and not the primary cause in a typical upgrade scenario.
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