220-1101 Question #887: Real Exam Question with Answer & Explanation

The correct answer is A: Check the user's print queue settings.. When a printer is offline for one user but works for others, the issue often lies in the user's print queue settings, such as a paused queue or failed print jobs. Checking and clearing the print queue can resolve the problem.

Hardware and network troubleshooting

Question

When trying to print, a is offline. Other users can print to the same printer without error. Which of the following is the first step the technician should take to resolve this issue?

Options

ACheck the user's print queue settings.
BCheck the printer's IP address.
CCheck the user's network settings.
DCheck the printer's firmware version.

Explanation

When a printer is offline for one user but works for others, the issue often lies in the user's print queue settings, such as a paused queue or failed print jobs. Checking and clearing the print queue can resolve the problem.

Topics

#Printing#Troubleshooting#Print queue#Network printer

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