220-1101 · Question #887
When trying to print, a is offline. Other users can print to the same printer without error. Which of the following is the first step the technician should take to resolve this issue?
The correct answer is A. Check the user's print queue settings.. Since other users can print to the same printer successfully, the printer itself (hardware, firmware, IP address, and network connectivity) is confirmed to be working. The problem is isolated to the specific user's workstation. The most common cause in this scenario is that the p
Question
When trying to print, a is offline. Other users can print to the same printer without error. Which of the following is the first step the technician should take to resolve this issue?
Options
- ACheck the user's print queue settings.
- BCheck the printer's IP address.
- CCheck the user's network settings.
- DCheck the printer's firmware version.
How the community answered
(27 responses)- A74% (20)
- B4% (1)
- C15% (4)
- D7% (2)
Explanation
Since other users can print to the same printer successfully, the printer itself (hardware, firmware, IP address, and network connectivity) is confirmed to be working. The problem is isolated to the specific user's workstation. The most common cause in this scenario is that the printer has been manually set to 'Use Printer Offline' in that user's print queue settings. Checking the print queue settings first targets the most likely user-specific configuration issue before escalating to broader diagnostics.
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