220-1101 Question #868: Real Exam Question with Answer & Explanation

Question

An end user is having trouble printing from an application. The text on the page is unreadable. However, the application prints successfully from a newer computer. Which of the following should be done next?

Options

• AReinstall the printer.
• BAdjust the print tray.
• CUpdate the printer driver.
• DChange the toner.

Explanation

Since the printing issue manifests as unreadable text only on an older computer but works fine on a newer one, the printer driver is the most likely culprit and should be updated.

Common mistakes.

• A. Reinstalling the printer might help if the driver is corrupted, but updating is a more direct approach if an older driver version is suspected.
• B. Adjusting the print tray addresses paper feeding issues, not the readability or character rendering of printed text.
• D. Changing the toner addresses issues like faded or missing print, not garbled or unrecognizable characters which indicate data corruption.

Concept tested. Troubleshooting print quality - outdated drivers

Reference. https://support.microsoft.com/en-us/windows/update-drivers-manually-in-windows-ec62f46c-ff1a-4b95-a22a-b0a6479f98a2

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