220-1101 · Question #868
An end user is having trouble printing from an application. The text on the page is unreadable. However, the application prints successfully from a newer computer. Which of the following should be don
The correct answer is C. Update the printer driver.. Since the printing issue manifests as unreadable text only on an older computer but works fine on a newer one, the printer driver is the most likely culprit and should be updated.
Question
An end user is having trouble printing from an application. The text on the page is unreadable. However, the application prints successfully from a newer computer. Which of the following should be done next?
Options
- AReinstall the printer.
- BAdjust the print tray.
- CUpdate the printer driver.
- DChange the toner.
How the community answered
(36 responses)- A11% (4)
- B3% (1)
- C78% (28)
- D8% (3)
Why each option
Since the printing issue manifests as unreadable text only on an older computer but works fine on a newer one, the printer driver is the most likely culprit and should be updated.
Reinstalling the printer might help if the driver is corrupted, but updating is a more direct approach if an older driver version is suspected.
Adjusting the print tray addresses paper feeding issues, not the readability or character rendering of printed text.
Unreadable text, especially when printing works successfully from a newer computer, strongly suggests a driver incompatibility or corruption on the older system. An outdated or incorrect printer driver can cause characters to be rendered incorrectly, leading to garbled or unreadable output.
Changing the toner addresses issues like faded or missing print, not garbled or unrecognizable characters which indicate data corruption.
Concept tested: Troubleshooting print quality - outdated drivers
Source: https://support.microsoft.com/en-us/windows/update-drivers-manually-in-windows-ec62f46c-ff1a-4b95-a22a-b0a6479f98a2
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