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220-1101 · Question #856
220-1101 Question #856: Real Exam Question with Answer & Explanation
The correct answer is A: Turn it off and disconnect all power sources.. Turning off the laptop and disconnecting power immediately prevents further damage and potential safety hazards. Checking for foreign objects or damage is essential for identifying the
Hardware and network troubleshooting
Question
A company is testing the latest model of a laptop. After turning on the laptop, there is a noticeable burning smell. Which of the following steps should a technician take to troubleshoot the laptop issue? (Choose two.)
Options
- ATurn it off and disconnect all power sources.
- BSubmit an emergency request to the local facilities manager.
- CCheck for foreign objects, liquid spills, and internal damage.
- DContact the vendor and submit a return request.
- ERemove the device from the MDM.
- FTry an alternate AC adapter.
Explanation
Turning off the laptop and disconnecting power immediately prevents further damage and potential safety hazards. Checking for foreign objects or damage is essential for identifying the
Topics
#Laptop troubleshooting#Hardware safety#Initial diagnostics#Burning smell
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