220-1101 · Question #85
220-1101 Question #85: Real Exam Question with Answer & Explanation
The correct answer is B: The printhead is too hot. Adjust the temperature down and retry printing.. Receipts are printed via a thermal printer. Thermal printers work by heating a paper in specified areas in order to create an image. The specific component that does this is a thermal printhead. Since the image appears to have black smudges and is too dark, we know the thermal pr
Question
A user reports that printed receipts have black smudges over the entire image. The text is still present but is very dark and sometimes illegible. Which of the following are the MOST likely cause and solution for the printer issue?
Options
- AThe ribbon is jammed and is rubbing on the paper. Clear the bad ribbon and feed it through
- BThe printhead is too hot. Adjust the temperature down and retry printing.
- CThe printer is loaded with the wrong type of paper. Replace the receipt paper with carbon paper.
- DThe blue ink cartridge was loaded with black ink. Put in the correct ink and clean the printhead.
Explanation
Receipts are printed via a thermal printer. Thermal printers work by heating a paper in specified areas in order to create an image. The specific component that does this is a thermal printhead. Since the image appears to have black smudges and is too dark, we know the thermal printhead is too hot since the capability of precise heating has diminished.
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