A technician upgrades a PC with two DIMMs, for a total of 32GB. After installing the two DIMMs, the user notices the OS is reporting only 16GB. Which of the following tasks should the technician perfo

The correct answer is B. Reinstall RAM in different slots.. Reinstalling RAM in different slots addresses possible issues with dual-channel configurations. If not installed correctly, the system might not recognize the full capacity. This solution is immediate and doesn't incur extra costs, unlike replacing hardware.

Hardware and network troubleshooting

Question

A technician upgrades a PC with two DIMMs, for a total of 32GB. After installing the two DIMMs, the user notices the OS is reporting only 16GB. Which of the following tasks should the technician perform to resolve the issue in the most rapid, cost-effective way possible?

Options

ARoll back recent system updates.
BReinstall RAM in different slots.
CUpdate the OS to the latest version.
DReplace the faulty motherboard.

How the community answered

(34 responses)

A
3% (1)
B
82% (28)
C
3% (1)
D
12% (4)

Explanation

Reinstalling RAM in different slots addresses possible issues with dual-channel configurations. If not installed correctly, the system might not recognize the full capacity. This solution is immediate and doesn't incur extra costs, unlike replacing hardware.

Topics

#RAM installation#Memory troubleshooting#Hardware upgrades#PC troubleshooting

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