A technician just decommissioned an on-premises email server. Users are now complaining that scan-to-email is not working. Which of the following actions should the technician most likely take?

Question

Options

• AConfigure an email relay on an existing server.
• BConfigure a secure, cloud-based email relay.
• CBring the old email server back into production.
• DConfigure a new email server from scratch.

• A
  79% (22)
• B
  4% (1)
• C
  11% (3)
• D
  7% (2)

Explanation

Multifunction printers (MFPs) with scan-to-email functionality require an accessible SMTP server to relay outbound messages. When the on-premises email server was decommissioned, the MFP lost its relay target. The quickest and most cost-effective fix is to configure an SMTP relay on an existing server (such as a Windows Server with the SMTP relay role) so the printer can send scans without needing a full mail server. Configuring a cloud-based relay (B) is a valid option but more complex and may require firewall/security changes. Bringing the old server back (C) is counterproductive since it was intentionally decommissioned. Building a new email server from scratch (D) is excessive and time-consuming for the sole purpose of supporting scan-to-email.

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