220-1101 · Question #812
A customer reports that the default local USB printer is no longer working. The technician views the printer properties in the OS and sees the printer is connected to LPT1. Which of the following step
The correct answer is C. Configure a different printing port.. When a USB printer is listed as connected to LPT1 and not working, the most logical next step is to reconfigure the printer's port settings. USB printers require a USB virtual port (e.g., USB001, USB002) for proper communication, not a parallel port.
Question
A customer reports that the default local USB printer is no longer working. The technician views the printer properties in the OS and sees the printer is connected to LPT1. Which of the following steps should the technician most likely take next?
Options
- ATest the printer on a known-good PC.
- BClear the print queue.
- CConfigure a different printing port.
- DSwap the USB and power cables.
How the community answered
(52 responses)- A8% (4)
- B15% (8)
- C73% (38)
- D4% (2)
Why each option
When a USB printer is listed as connected to LPT1 and not working, the most logical next step is to reconfigure the printer's port settings. USB printers require a USB virtual port (e.g., USB001, USB002) for proper communication, not a parallel port.
While testing on a known-good PC can isolate hardware issues, the current information points to a clear configuration mismatch (USB printer on LPT1), making port configuration a more immediate and likely fix.
Clearing the print queue addresses stuck print jobs but will not resolve a fundamental issue where the printer is connected to the wrong type of port and cannot receive data at all.
A USB printer requires a USB port (e.g., USB001) for communication, not an LPT1 (parallel) port, so configuring the correct printing port in the operating system is the most direct solution to enable the printer to receive jobs.
Swapping cables is a troubleshooting step for physical connectivity issues, but the problem description clearly indicates a logical configuration issue with the assigned port, not necessarily a faulty cable.
Concept tested: Printer port configuration
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