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220-1101 · Question #794

A user is experiencing an issue with a network printer. The technician tests the printer and notices shadows on some of the attempted test prints, with others having a line down the page and faded tex

The correct answer is B. Fuser assembly. The symptoms of shadows, lines, and faded text on printouts are indicative of a problem with the printer's fuser assembly. This component is responsible for bonding toner to the paper, and its malfunction results in improper toner adhesion and print quality issues.

Hardware and network troubleshooting

Question

A user is experiencing an issue with a network printer. The technician tests the printer and notices shadows on some of the attempted test prints, with others having a line down the page and faded text. Which of the following should the technician replace to resolve the printer issue?

Options

  • APrinthead
  • BFuser assembly
  • CPickup rollers
  • DCarriage belt

How the community answered

(29 responses)
  • A
    7% (2)
  • B
    72% (21)
  • C
    3% (1)
  • D
    17% (5)

Why each option

The symptoms of shadows, lines, and faded text on printouts are indicative of a problem with the printer's fuser assembly. This component is responsible for bonding toner to the paper, and its malfunction results in improper toner adhesion and print quality issues.

APrinthead

A printhead is a component found in inkjet printers and is responsible for ejecting ink; laser printers, which are commonly network printers, do not have printheads.

BFuser assemblyCorrect

The fuser assembly in a laser printer is responsible for melting and pressing the toner onto the paper, permanently bonding the image. Issues like shadows (ghosting), lines down the page, and faded or smeared text are classic symptoms of a failing fuser, as it's not properly heating or applying pressure to bond the toner. Replacing this component would resolve these print quality defects.

CPickup rollers

Pickup rollers are responsible for feeding paper into the printer; issues with pickup rollers typically cause paper jams or misfeeds, not print quality defects like shadows or faded text.

DCarriage belt

A carriage belt is found in inkjet printers and moves the printhead across the page; it is not present in laser printers and its failure would typically cause movement errors or grinding noises, not print quality issues like faded text or shadows.

Concept tested: Laser printer components and print quality troubleshooting

Source: https://www.hp.com/us-en/shop/tech-takes/what-is-a-fuser-and-how-does-it-work

Topics

#Printer troubleshooting#Print quality#Fuser assembly#Laser printer

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