A technician is upgrading a computer OS from Windows 7 to Windows 10. During the OS installation, the system is not able to find the hard drive. Which of the following can the technician do to MOST li

The correct answer is B. Load the HDD drivers using a flash drive.. When the Windows 10 installer cannot detect the hard drive, it is almost always because the installer lacks the necessary storage controller drivers-commonly SATA AHCI, RAID, or NVMe drivers. The technician can load these drivers mid-installation using a USB flash drive via the '

Hardware and network troubleshooting

Question

A technician is upgrading a computer OS from Windows 7 to Windows 10. During the OS installation, the system is not able to find the hard drive. Which of the following can the technician do to MOST likely fix the issue?

Options

AChange the partition to MBR
BLoad the HDD drivers using a flash drive.
CUpgrade the RAM modules.
DReplace the hard drive.

How the community answered

(38 responses)

A
3% (1)
B
71% (27)
C
16% (6)
D
11% (4)

Explanation

When the Windows 10 installer cannot detect the hard drive, it is almost always because the installer lacks the necessary storage controller drivers-commonly SATA AHCI, RAID, or NVMe drivers. The technician can load these drivers mid-installation using a USB flash drive via the 'Load Driver' option in the installer. Changing the partition to MBR would not help the installer see the drive, upgrading RAM has no effect on drive detection, and replacing the hard drive is not warranted since Windows 7 was already running on it.

Topics

#OS Installation#Hard Drive Drivers#Hardware Detection#Troubleshooting

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