A technician has verified full system functionality and implemented preventive measures. Which of the following represents the NEXT step the technician should take according to the best practice metho

The correct answer is B. Document the findings, actions, and outcomes.. The CompTIA troubleshooting methodology: 1. Identify the problem 2. Establish a theory of probable cause 3. Test the theory to determine the cause 4. Establish a plan of action to resolve the problem and implement the solution 5. Verify full system functionality, and, if applicab

Hardware and network troubleshooting

Question

A technician has verified full system functionality and implemented preventive measures. Which of the following represents the NEXT step the technician should take according to the best practice methodology?

Options

AEstablish a theory of probable cause.
BDocument the findings, actions, and outcomes.
CPerform a format and system restore.
DRefer to the vendor's instructions for guidance.

How the community answered

(33 responses)

A
3% (1)
B
94% (31)
C
3% (1)

Explanation

The CompTIA troubleshooting methodology: 1. Identify the problem 2. Establish a theory of probable cause 3. Test the theory to determine the cause 4. Establish a plan of action to resolve the problem and implement the solution 5. Verify full system functionality, and, if applicable, implement preventive measures 6. Document findings, actions and outcomes

Topics

#Troubleshooting methodology#Best practices#Documentation#Post-troubleshooting

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