A user is unable to browse any web pages. However, the user can ping the IP address 8.8.4.4. Which of the following is most likely causing the issue?

The correct answer is C. The DNS settings are not configured on the user's device.. Since the user can ping 8.8.4.4 (an external IP address) but is unable to browse web pages, it indicates that the DNS (Domain Name System) settings may be incorrect or not configured. The DNS system is crucial for translating human-friendly domain names into IP addresses. If DNS

Hardware and network troubleshooting

Question

Options

AThe user does not have permission to view the website.
BThe website is offline and not responding.
CThe DNS settings are not configured on the user's device.
DThe DHCP server is not reachable from the user's device.

How the community answered

(28 responses)

A
4% (1)
B
7% (2)
C
86% (24)
D
4% (1)

Explanation

Since the user can ping 8.8.4.4 (an external IP address) but is unable to browse web pages, it indicates that the DNS (Domain Name System) settings may be incorrect or not configured. The DNS system is crucial for translating human-friendly domain names into IP addresses. If DNS settings are incorrect, the browser cannot resolve domain names, thus web pages will not load despite the network itself being reachable via IP. The other options are less likely as they would affect connectivity to external IP addresses or the availability of specific websites.

Topics

#DNS#Network troubleshooting#Name resolution#IP connectivity

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