CompTIA
220-1101 · Question #75
A user submitted a ticket to report an issue with a new printer that is no longer accepting new print jobs. The technician verifies the printer is on and notices the printer LCD screen has the followi
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Hardware and network troubleshooting
Question
A user submitted a ticket to report an issue with a new printer that is no longer accepting new print jobs. The technician verifies the printer is on and notices the printer LCD screen has the following error message:
Paper Jam, Jam in Fuser. Which of the following is the MOST efficient next step the technician should complete?
Options
- AApply a maintenance kit to the printer
- BCheck the printer paper path to locate any obstructions.
- CTurn the printer on and off to see if the error clears.
- DReplace the fuser.
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Topics
#Printer troubleshooting#Paper jam#Fuser#Troubleshooting methodology