220-1101 · Question #75
220-1101 Question #75: Real Exam Question with Answer & Explanation
The correct answer is B: Check the printer paper path to locate any obstructions.. The MOST efficient next step the technician should complete is to check the printer paper path to locate any obstructions. The error message "Paper Jam, Jam in fuser" indicates that there is a paper jam in the fuser. The fuser is one of the parts of a laser printer most likely to
Question
A user submitted a ticket to report an issue with a new printer that is no longer accepting new print jobs. The technician verifies the printer is on and notices the printer LCD screen has the following error message: Paper Jam, Jam in Fuser. Which of the following is the MOST efficient next step the technician should complete?
Options
- AApply a maintenance kit to the printer
- BCheck the printer paper path to locate any obstructions.
- CTurn the printer on and off to see if the error clears.
- DReplace the fuser.
Explanation
The MOST efficient next step the technician should complete is to check the printer paper path to locate any obstructions. The error message "Paper Jam, Jam in fuser" indicates that there is a paper jam in the fuser. The fuser is one of the parts of a laser printer most likely to fail without giving any explicit message. The printer LCD screen indicates a paper jam in the fuser. The most efficient next step the technician should complete is to check the printer paper path to locate any obstructions. Applying a maintenance kit or replacing the fuser may not be necessary if the issue is caused by a paper
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