A technician is troubleshooting a thermal receipt printer that will not print. Which of the following should the technician do first to restore functionality?

The correct answer is D. Flip the paper roll orientation.. Thermal receipt printers work by applying heat to heat-sensitive paper, which causes it to darken and form text/images. The thermal coating is only on one side of the paper. If the paper roll is loaded with the wrong side facing the thermal printhead, the printer will appear to '

Hardware and network troubleshooting

Question

Options

AUpdate the printer driver on the computer.
BReplace the thermal printhead.
CMake sure the thermal head is heating up.
DFlip the paper roll orientation.

How the community answered

(39 responses)

A
3% (1)
B
8% (3)
C
10% (4)
D
79% (31)

Explanation

Thermal receipt printers work by applying heat to heat-sensitive paper, which causes it to darken and form text/images. The thermal coating is only on one side of the paper. If the paper roll is loaded with the wrong side facing the thermal printhead, the printer will appear to 'print' but the output will be blank. Flipping the paper roll is the simplest, quickest, and most cost-free fix to attempt first, following the troubleshooting principle of starting with the easiest and least invasive steps.

Topics

#Printer Troubleshooting#Thermal Printers#Paper Orientation#First Steps Troubleshooting

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