A laptop has been returned for a screen repair. The owner insists the screen is broken, but occasionally a faded image is able to be seen in very bright settings on the desktop. Which of the following

The correct answer is D. Ensure the backlight is functioning as expected.. If a laptop has been returned for a screen repair and the owner insists the screen is broken, but occasionally a faded image is able to be seen in very bright settings on the desktop, the first step the repair technician should take is to ensure the backlight is functioning as ex

Hardware and network troubleshooting

Question

A laptop has been returned for a screen repair. The owner insists the screen is broken, but occasionally a faded image is able to be seen in very bright settings on the desktop. Which of the following steps should the repair technician take FIRST?

Options

AReplace the graphics card.
BReplace the screen, as the customer insists.
CRecommend the usage of an external display instead.
DEnsure the backlight is functioning as expected.

How the community answered

(47 responses)

A
2% (1)
B
11% (5)
C
4% (2)
D
83% (39)

Explanation

If a laptop has been returned for a screen repair and the owner insists the screen is broken, but occasionally a faded image is able to be seen in very bright settings on the desktop, the first step the repair technician should take is to ensure the backlight is functioning as expected. If the backlight is faulty, the screen may appear to be broken, but it may only be dim or too dark to be

Topics

#Laptop repair#Display troubleshooting#Backlight#Hardware diagnosis

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