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220-1101 · Question #71
220-1101 Question #71: Real Exam Question with Answer & Explanation
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Hardware and network troubleshooting
Question
A laptop has been returned for a screen repair. The owner insists the screen is broken, but occasionally a faded image is able to be seen in very bright settings on the desktop. Which of the following steps should the repair technician take FIRST?
Options
- AReplace the graphics card.
- BReplace the screen, as the customer insists.
- CRecommend the usage of an external display instead.
- DEnsure the backlight is functioning as expected.
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Topics
#Laptop repair#Display troubleshooting#Backlight#Hardware diagnosis