A customer's phone no longer charges fully. The phone only charges to 67% and then stops. Which of the following should be replaced to resolve this issue?

The correct answer is C. The battery. A battery that charges to a fixed percentage below 100% and stops is a classic symptom of battery degradation. Over time, lithium-ion battery cells lose capacity and can no longer hold a full charge. Replacing the battery restores full charging capacity. The charger (B) would mor

Mobile devices

Question

Options

AThe phone
BThe charger
CThe battery
DThe SD card

How the community answered

(44 responses)

A
2% (1)
B
5% (2)
C
84% (37)
D
9% (4)

Explanation

A battery that charges to a fixed percentage below 100% and stops is a classic symptom of battery degradation. Over time, lithium-ion battery cells lose capacity and can no longer hold a full charge. Replacing the battery restores full charging capacity. The charger (B) would more likely cause slow or no charging, not a consistent partial-charge cutoff. The SD card (D) has no role in charging. Replacing the entire phone (A) is unnecessary when the battery is the failed component.

Topics

#Mobile device troubleshooting#Battery replacement#Charging issues#Lithium-ion batteries

Community Discussion

No community discussion yet for this question.

Full 220-1101 Practice