220-1101 · Question #69
A user reports that a PC occasionally fails to boot. The user reboots the PC, but the performance is degrading. The technician hears a strange, repetitive, ticking noise coming from the PC. Which of…
The correct answer is A. Try to extract data. If a user reports that a PC occasionally fails to boot and makes a strange, repetitive, ticking noise, it indicates that the hard drive is suffering from a mechanical failure, also known as the click of death. This means that the hard drive is likely to fail completely soon and…
Question
A user reports that a PC occasionally fails to boot. The user reboots the PC, but the performance is degrading. The technician hears a strange, repetitive, ticking noise coming from the PC. Which of the following should the technician do FIRST?
Options
- ATry to extract data.
- BReseat the RAM modules.
- CInspect the fan.
- DCheck the CD tray.
How the community answered
(58 responses)- A84% (49)
- B2% (1)
- C5% (3)
- D9% (5)
Explanation
If a user reports that a PC occasionally fails to boot and makes a strange, repetitive, ticking noise, it indicates that the hard drive is suffering from a mechanical failure, also known as the click of death. This means that the hard drive is likely to fail completely soon and lose all the data stored on it. Therefore, the technician should try to extract or backup the data as soon as possible before replacing the hard drive with a new one.
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