220-1101 · Question #661
220-1101 Question #661: Real Exam Question with Answer & Explanation
The correct answer is B: Establish a theory of probable cause.. After identifying a problem like pop-ups and slowness, the next step in the troubleshooting methodology is to establish a theory of probable cause to guide further investigation and potential solutions.
Question
A user is reporting that a computer has been very slow in recent days. The technician looks into the problem and finds pop-ups are randomly appearing on the screen. Which of the following is the next step the technician must take?
Options
- AEstablish a knowledge base.
- BEstablish a theory of probable cause.
- CEstablish a new theory and consider escalating.
- DEstablish a plan of action.
Explanation
After identifying a problem like pop-ups and slowness, the next step in the troubleshooting methodology is to establish a theory of probable cause to guide further investigation and potential solutions.
Common mistakes.
- A. Establishing a knowledge base is part of documenting and improving future troubleshooting, not a direct step after identifying a problem with an active issue.
- C. Establishing a new theory and escalating would occur if the initial theory failed to resolve the problem, but the technician hasn't even established an initial theory yet.
- D. Establishing a plan of action comes after a theory of probable cause has been established and confirmed, outlining the steps to implement a solution.
Concept tested. Troubleshooting methodology steps
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