220-1101 Question #633: Real Exam Question with Answer & Explanation

Question

A user brings a laptop to work every morning, correctly seats it in the docking station, and then opens the laptop to begin work with no issues. After the user left the laptop at home during a two- week vacation, the laptop is no longer working. Upon returning to the office, the user reports that the keyboard and display are no longer working. Which of the following should the technician ask the user to do first?

Options

• AEnsure the docking station is plugged in.
• BPress and release the laptop power button.
• CPlug the laptop in and let it charge overnight.
• DConnect the laptop directly to the network.

Explanation

Given that the laptop was left at home for two weeks and is now failing to work when docked, the most fundamental and immediate troubleshooting step is to verify that the docking station itself is properly powered. A docking station requires external power to function and provide connectivity.

Common mistakes.

• B. Pressing the power button is a logical step, but if the docking station isn't powered, the laptop might not be receiving power or signals, making this less effective than checking the dock's power first.
• C. While the laptop's internal battery might be low, the issue is that the keyboard and display are not working when docked; if the docking station isn't powered, charging through it might not happen, and the problem could be with the dock's functionality.
• D. Connecting the laptop directly to the network addresses network connectivity, but the more fundamental issue described is the lack of keyboard and display function, which points to a power or docking station issue.

Concept tested. Troubleshooting docking station power issues

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