220-1101 · Question #627
220-1101 Question #627: Real Exam Question with Answer & Explanation
The correct answer is C: The battery is swollen.. A swollen battery is the most likely cause of the issue that the customer is reporting. A swollen battery is a battery that has expanded in size due to a chemical reaction, gas buildup, or overheating. A swollen battery can cause pressure on the laptop's chassis, keyboard, track
Question
A customer is reporting that some of the keys at the bottom edge on a laptop are hard to press and the track pad buttons require significant force to click. The technician inspects the laptop and does not notice any cracks or other damage to the chassis or screen. Which of the following is the most likely cause of the issue?
Options
- AThe customer dropped the laptop.
- BThe digitizer has failed.
- CThe battery is swollen.
- DAn open bottle of rubbing alcohol fell onto the keyboard.
Explanation
A swollen battery is the most likely cause of the issue that the customer is reporting. A swollen battery is a battery that has expanded in size due to a chemical reaction, gas buildup, or overheating. A swollen battery can cause pressure on the laptop's chassis, keyboard, track pad, and other components, making them hard to press or click. A swollen battery can also pose a fire hazard and damage the laptop's performance and lifespan.
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