220-1101 · Question #59
220-1101 Question #59: Real Exam Question with Answer & Explanation
The correct answer is A: Restart the modem and run an online internet connection and speed diagnostic tool.. The technician should restart the modem and run an online internet connection and speed diagnostic tool to identify the root cause of the issue. High latency can be caused by a variety of factors, such as network congestion, outdated firmware, or issues with the modem itself. Res
Question
A customer is using a satellite internet connection that is experiencing slowness. A technician notices high latency while pinging, but the download test is performing perfectly with very good download speeds. Which of the following represents the NEXT action the technician should perform?
Options
- ARestart the modem and run an online internet connection and speed diagnostic tool.
- BGuide the customer on how to upgrade the internet plan with the provider in order to improve
- CExplain to the customer this is not an issue; this situation is normal for this type of internet
- DReplace the modem because it is not working correctly based on the test result.
Explanation
The technician should restart the modem and run an online internet connection and speed diagnostic tool to identify the root cause of the issue. High latency can be caused by a variety of factors, such as network congestion, outdated firmware, or issues with the modem itself. Restarting the modem and running an online diagnostic tool can help the technician determine if the issue is with the modem or with the network and identify any potential solutions.
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