CompTIA
220-1101 · Question #59
A customer is using a satellite internet connection that is experiencing slowness. A technician notices high latency while pinging, but the download test is performing perfectly with very good downloa
Sign in or unlock 220-1101 to reveal the answer and full explanation for question #59. The question stem and answer options stay visible for context.
Hardware and network troubleshooting
Question
A customer is using a satellite internet connection that is experiencing slowness. A technician notices high latency while pinging, but the download test is performing perfectly with very good download speeds. Which of the following represents the NEXT action the technician should perform?
Options
- ARestart the modem and run an online internet connection and speed diagnostic tool.
- BGuide the customer on how to upgrade the internet plan with the provider in order to improve
- CExplain to the customer this is not an issue; this situation is normal for this type of internet
- DReplace the modem because it is not working correctly based on the test result.
Unlock 220-1101 to see the answer
You've previewed enough free 220-1101 questions. Unlock 220-1101 for full answers, explanations, the timed quiz mode, progress tracking, and the master PDF. Question stem and options stay visible so you can still see what's on the exam.
Topics
#Network Troubleshooting#Satellite Internet#Latency#Modem Restart