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CompTIA

220-1101 · Question #574

A user's brand new phone froze while information was being transferred from the old phone. When a technician reset the new phone, it functioned properly when a data transfer was not being attempted. W

The correct answer is D. The older phone utilized different wireless protocols.. Wireless protocols are the standards that devices use to communicate with each other over a wireless network. Different wireless protocols have different features, such as speed, range, security, and compatibility. If the older phone and the new phone use different wireless proto

Hardware and network troubleshooting

Question

A user's brand new phone froze while information was being transferred from the old phone. When a technician reset the new phone, it functioned properly when a data transfer was not being attempted. When the technician tested the old phone, it did not appear to have any functionality issues and passed all forms of device testing. Which of the following is the most likely reason the data transfer failed?

Options

  • AThe older phone had a different OS version.
  • BThe older phone had a corrupted OS.
  • CThe older phone had different hardware.
  • DThe older phone utilized different wireless protocols.

How the community answered

(25 responses)
  • A
    8% (2)
  • B
    16% (4)
  • C
    4% (1)
  • D
    72% (18)

Explanation

Wireless protocols are the standards that devices use to communicate with each other over a wireless network. Different wireless protocols have different features, such as speed, range, security, and compatibility. If the older phone and the new phone use different wireless protocols, they may not be able to transfer data smoothly or at all.

Topics

#Mobile device troubleshooting#Data transfer issues#Wireless communication#Protocol incompatibility

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