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220-1101 · Question #570
220-1101 Question #570: Real Exam Question with Answer & Explanation
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Hardware and network troubleshooting
Question
A user's laptop keyboard is not working properly. A technician notices that when the keys for special characters are pressed, other characters appear instead. Which of the following should the technician do first to diagnose the issue?
Options
- ACheck the keyboard layout.
- BReplace the keyboard.
- CUpdate the keyboard drivers.
- DChange the keyboard language.
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Topics
#Keyboard troubleshooting#Input devices#Operating system settings#Laptop troubleshooting