220-1101 · Question #566
A customer recently installed a new graphics card, but the card's HDMI port is not getting a signal when connected to the monitor. When the monitor is connected to the original HDMI port, located next
The correct answer is B. Check to see whether the UEFI setting for PCIe graphics is enabled.. If the customer recently installed a new graphics card, and the HDMI port on the new graphics card is not getting a signal, it's possible that the UEFI (Unified Extensible Firmware Interface) setting for PCIe graphics may need to be configured. UEFI settings control the behavior
Question
A customer recently installed a new graphics card, but the card's HDMI port is not getting a signal when connected to the monitor. When the monitor is connected to the original HDMI port, located next to the USB ports, everything works as expected. Which of the following should the technician do next?
Options
- AChange the input source selection on the monitor.
- BCheck to see whether the UEFI setting for PCIe graphics is enabled.
- CInstall a higher wattage power supply.
- DTest the new graphics card with an HDMI to DVI adapter.
How the community answered
(35 responses)- A11% (4)
- B83% (29)
- C3% (1)
- D3% (1)
Explanation
If the customer recently installed a new graphics card, and the HDMI port on the new graphics card is not getting a signal, it's possible that the UEFI (Unified Extensible Firmware Interface) setting for PCIe graphics may need to be configured. UEFI settings control the behavior of hardware components, and in this case, ensuring that PCIe graphics is enabled in the UEFI settings can help the system recognize and utilize the new
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