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220-1101 · Question #538

220-1101 Question #538: Real Exam Question with Answer & Explanation

The correct answer is D: Enable the wireless adapter.. A wireless adapter is a device that allows a laptop to connect to a wireless network, such as a home Wi-Fi router. A wireless adapter can be either internal or external, and it can be enabled or disabled by the user or the operating system. If the wireless adapter is disabled, th

Hardware and network troubleshooting

Question

A user reports that a laptop correctly connects to the internet when docked at the office but is unable to access the internet when at home. Which of the following should the technician do first?

Options

  • AContact the user's home ISP.
  • BGive the user a dock to use at home.
  • CDisable network security settings.
  • DEnable the wireless adapter.

Explanation

A wireless adapter is a device that allows a laptop to connect to a wireless network, such as a home Wi-Fi router. A wireless adapter can be either internal or external, and it can be enabled or disabled by the user or the operating system. If the wireless adapter is disabled, the laptop will not be able to access the internet when it is not connected to a wired network, such as the office

Topics

#Wireless networking#Laptop troubleshooting#Network adapter#Internet access

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