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220-1101 · Question #529

A user's laptop will not turn on for a meeting in a conference room. However, the laptop turns on correctly when connected to the external monitor, mouse, and keyboard at the user's desk. Which of the

The correct answer is D. Replace the laptop's battery.. A laptop's battery is the component that provides power to the laptop when it is not connected to an external power source, such as a wall outlet or a docking station. A laptop's battery can wear out over time, losing its capacity and ability to hold a charge. This can cause the

Hardware and network troubleshooting

Question

A user's laptop will not turn on for a meeting in a conference room. However, the laptop turns on correctly when connected to the external monitor, mouse, and keyboard at the user's desk. Which of the following should a technician do to ensure that the laptop functions everywhere in the office?

Options

  • AReinstall the laptop's operating system.
  • BEnable a remote desktop account.
  • CIssue a peripheral set for use in the conference room.
  • DReplace the laptop's battery.

How the community answered

(24 responses)
  • A
    17% (4)
  • B
    4% (1)
  • C
    8% (2)
  • D
    71% (17)

Explanation

A laptop's battery is the component that provides power to the laptop when it is not connected to an external power source, such as a wall outlet or a docking station. A laptop's battery can wear out over time, losing its capacity and ability to hold a charge. This can cause the laptop to not turn on or shut down unexpectedly when it is not plugged in.

Topics

#Laptop troubleshooting#Battery replacement#Power issues#Hardware diagnosis

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