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220-1101 · Question #514

A user reports that a laser printer continues to print pages with text that is too light to read even after adding additional toner. Which of the following should the technician replace to correct thi

The correct answer is D. Transfer drum. When a laser printer produces light text despite new toner, the transfer drum is the most likely failing component to replace, as it's crucial for toner application to paper.

Hardware and network troubleshooting

Question

A user reports that a laser printer continues to print pages with text that is too light to read even after adding additional toner. Which of the following should the technician replace to correct this issue?

Options

  • APaper with thinner stock
  • BContrast sensor
  • CPickup rollers
  • DTransfer drum

How the community answered

(54 responses)
  • A
    7% (4)
  • B
    17% (9)
  • C
    4% (2)
  • D
    72% (39)

Why each option

When a laser printer produces light text despite new toner, the transfer drum is the most likely failing component to replace, as it's crucial for toner application to paper.

APaper with thinner stock

Using thinner paper stock would not directly cause light text output.

BContrast sensor

A contrast sensor is not a standard, user-replaceable component that directly causes light text if malfunctioning.

CPickup rollers

Pickup rollers are responsible for feeding paper and would cause paper jams or misfeeds, not light print.

DTransfer drumCorrect

The transfer drum, or imaging drum, is responsible for attracting toner and then transferring it to the paper. If the drum is worn out or defective, it cannot properly hold or transfer the toner, resulting in pages with text that is too light or faded, even with sufficient toner.

Concept tested: Laser printer components and troubleshooting

Source: https://support.hp.com/us-en/document/c01579737

Topics

#Laser printer#Printer troubleshooting#Print quality#Imaging drum

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