220-1101 · Question #514
A user reports that a laser printer continues to print pages with text that is too light to read even after adding additional toner. Which of the following should the technician replace to correct thi
The correct answer is D. Transfer drum. When a laser printer produces light text despite new toner, the transfer drum is the most likely failing component to replace, as it's crucial for toner application to paper.
Question
A user reports that a laser printer continues to print pages with text that is too light to read even after adding additional toner. Which of the following should the technician replace to correct this issue?
Options
- APaper with thinner stock
- BContrast sensor
- CPickup rollers
- DTransfer drum
How the community answered
(54 responses)- A7% (4)
- B17% (9)
- C4% (2)
- D72% (39)
Why each option
When a laser printer produces light text despite new toner, the transfer drum is the most likely failing component to replace, as it's crucial for toner application to paper.
Using thinner paper stock would not directly cause light text output.
A contrast sensor is not a standard, user-replaceable component that directly causes light text if malfunctioning.
Pickup rollers are responsible for feeding paper and would cause paper jams or misfeeds, not light print.
The transfer drum, or imaging drum, is responsible for attracting toner and then transferring it to the paper. If the drum is worn out or defective, it cannot properly hold or transfer the toner, resulting in pages with text that is too light or faded, even with sufficient toner.
Concept tested: Laser printer components and troubleshooting
Source: https://support.hp.com/us-en/document/c01579737
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