220-1101 · Question #488
A help desk technician receives a ticket regarding a non-functioning printer. The ticket states the printer is no longer producing legible prints, and everything that prints appears as symbols. Which
The correct answer is A. Driver. A driver is a software component that enables the communication between the operating system and a hardware device, such as a printer. If the driver is corrupted, outdated, or incompatible, the printer may not function properly and produce illegible prints or symbols. The driver
Question
A help desk technician receives a ticket regarding a non-functioning printer. The ticket states the printer is no longer producing legible prints, and everything that prints appears as symbols. Which of the following is the most likely cause of this issue?
Options
- ADriver
- BFuser
- CAccess control list
- DMalware
How the community answered
(44 responses)- A82% (36)
- B2% (1)
- C7% (3)
- D9% (4)
Explanation
A driver is a software component that enables the communication between the operating system and a hardware device, such as a printer. If the driver is corrupted, outdated, or incompatible, the printer may not function properly and produce illegible prints or symbols. The driver can be reinstalled or updated to fix the issue. The fuser, the access control list, and the malware are not related to this issue.
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