Multiple users contact the help desk to report issues with the network fileshares. Files are accessible, but performance is very slow. Which of the following should a technician perform first?

Question

Options

• ADefragment the files on the network share.
• BAsk the users to perform a network speed test.
• CCheck the RAID drive status LEDs.
• DStart the process of rebuilding the array.

• A
  8% (2)
• B
  4% (1)
• C
  83% (20)
• D
  4% (1)

Explanation

When performance is degraded but data is still accessible, a common cause is a RAID array operating in degraded mode - meaning one drive has failed and the array is rebuilding or reading parity on every access. RAID enclosures have status LEDs that immediately reveal a faulted or failed drive. This is a quick, non-invasive visual check that should be done first. Defragmenting (A) addresses a different problem and is premature. Asking users for a speed test (B) could help but doesn't diagnose the root cause. Rebuilding the array (D) is a remediation step that comes only after confirming there is actually a failed drive - you never start a rebuild without first verifying the problem.

No community discussion yet for this question.