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220-1101 · Question #478
220-1101 Question #478: Real Exam Question with Answer & Explanation
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Hardware and network troubleshooting
Question
A technician is working with a vendor to resolve an issue that a user reported. The vendor indicates that the technician's next step is to update the firmware. Which of the following is the most important step the technician should take before proceeding?
Options
- AVerify the device is fully charged and connected to a power supply
- BEnsure the device has adequate storage space for the update
- CVerify administrative access on the device
- DExport the user's settings so they can be imported after the upgrade
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Topics
#Firmware update#Troubleshooting#Device maintenance#Power management