A customer purchased an active touch pen for a tablet PC. After the customer used the pen for a few days, it stopped working. Which of the following is most likely causing the issue?

The correct answer is C. The pen batteries need recharging. An active touch pen is a stylus that uses a battery to power features such as pressure sensitivity, buttons, or Bluetooth connectivity. If the pen batteries are low or depleted, the pen may stop working or become inaccurate. To fix this issue, you should recharge the pen batterie

Mobile devices

Question

Options

AThe tablet screen is scratched
BThe pen software is out of date
CThe pen batteries need recharging
DSoftware updates disabled the pen

How the community answered

(22 responses)

B
9% (2)
C
86% (19)
D
5% (1)

Explanation

An active touch pen is a stylus that uses a battery to power features such as pressure sensitivity, buttons, or Bluetooth connectivity. If the pen batteries are low or depleted, the pen may stop working or become inaccurate. To fix this issue, you should recharge the pen batteries using the provided charger or cable, or replace them with new ones if they are not rechargeable1. The other options are less likely to cause the issue. A scratched tablet screen may affect the touch sensitivity, but it should not affect the pen functionality. The pen software may need updating to improve performance or compatibility, but it should not stop the pen from working altogether. Software updates may disable the pen if they change the settings or drivers, but this can be fixed by re-enabling the pen or reinstalling the drivers.

Topics

#Mobile device troubleshooting#Active pens#Battery management#Input devices

Community Discussion

No community discussion yet for this question.

Full 220-1101 Practice