220-1101 · Question #453
220-1101 Question #453: Real Exam Question with Answer & Explanation
The correct answer is D: Identify the problem.. The first troubleshooting step that the technician should perform is to identify the problem. This means that the technician should gather information from the user and the system, and analyze the symptoms and the error messages to determine the nature and the scope of the issue.
Question
A technician received a help desk ticket from a user who is unable to browse the internet. Which of the following troubleshooting steps should the technician perform first?
Options
- AEstablish a plan of action.
- BDocument the findings.
- CTest the theory.
- DIdentify the problem.
Explanation
The first troubleshooting step that the technician should perform is to identify the problem. This means that the technician should gather information from the user and the system, and analyze the symptoms and the error messages to determine the nature and the scope of the issue. Identifying the problem can help to define the expected outcome, establish a theory of probable cause, and plan a course of action.
Topics
Community Discussion
No community discussion yet for this question.