A technician is trying to fix a computer that fails to boot even when all the RAM is removed. Which of the following should the technician do next to troubleshoot the issue?

The correct answer is C. Swap the power supply if it is inoperable.. Removing all RAM should still produce POST beep codes (memory error), meaning the system should at least power on and attempt POST. If the system does nothing at all even without RAM, the power supply is likely the culprit - it may not be delivering sufficient or stable power to

Hardware and network troubleshooting

Question

Options

AInspect the motherboard for swollen capacitors.
BReplace the CMOS battery.
CSwap the power supply if it is inoperable.
DCheck to see if the HDD power connectors are well seated.

How the community answered

(64 responses)

A
5% (3)
B
3% (2)
C
81% (52)
D
11% (7)

Explanation

Removing all RAM should still produce POST beep codes (memory error), meaning the system should at least power on and attempt POST. If the system does nothing at all even without RAM, the power supply is likely the culprit - it may not be delivering sufficient or stable power to the motherboard. Swollen capacitors (A) are possible but less immediately actionable. The CMOS battery (B) would affect settings/time, not cause a complete no-boot. HDD power connectors (D) are irrelevant if the system won't even pass POST.

Topics

#Power supply troubleshooting#No boot troubleshooting#PC hardware diagnostics

Community Discussion

No community discussion yet for this question.

Full 220-1101 Practice