220-1101 · Question #45
A technician receives a call from a user regarding a message fat has appeared on several office computers. The message states the computers have been encrypted and require payment to recover the data.
The correct answer is A. Test the theory to determine the cause. The CompTIA troubleshooting methodology: 1. Identify the problem 2. Establish a theory of probable cause 3. Test the theory to determine the cause 4. Establish a plan of action to resolve the problem and implement the solution 5. Verify full system functionality, and, if applicab
Question
A technician receives a call from a user regarding a message fat has appeared on several office computers. The message states the computers have been encrypted and require payment to recover the data. First, the technician instructs the user to disconnect the computers from the network. The technician then troubleshoots the issue by identifying the problem and developing a theory about what happened. Which of the following steps of the troubleshooting process should the technician complete NEXT?
Options
- ATest the theory to determine the cause
- BDocument findings, actions and outcomes
- CEstablish a plan of action to resolve the problem
- DVerify full system functionality and implement preventive measures
How the community answered
(32 responses)- A72% (23)
- B19% (6)
- C6% (2)
- D3% (1)
Explanation
The CompTIA troubleshooting methodology: 1. Identify the problem 2. Establish a theory of probable cause 3. Test the theory to determine the cause 4. Establish a plan of action to resolve the problem and implement the solution 5. Verify full system functionality, and, if applicable, implement preventive measures 6. Document findings, actions and outcomes
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