220-1101 · Question #45
220-1101 Question #45: Real Exam Question with Answer & Explanation
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Question
A technician receives a call from a user regarding a message fat has appeared on several office computers. The message states the computers have been encrypted and require payment to recover the data. First, the technician instructs the user to disconnect the computers from the network. The technician then troubleshoots the issue by identifying the problem and developing a theory about what happened. Which of the following steps of the troubleshooting process should the technician complete NEXT?
Options
- ATest the theory to determine the cause
- BDocument findings, actions and outcomes
- CEstablish a plan of action to resolve the problem
- DVerify full system functionality and implement preventive measures
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