220-1101 · Question #449
A printer displays an error message even after a paper jam is cleared. Which of the following should a technician do to fix the issue?
The correct answer is A. Check the paper path for a blocked sensor.. Printers use optical or mechanical sensors along the paper path to detect the presence of paper. If a small piece of torn paper or debris is blocking one of these sensors, the printer still 'sees' a jam even after the visible paper is removed. Checking for a blocked sensor direct
Question
A printer displays an error message even after a paper jam is cleared. Which of the following should a technician do to fix the issue?
Options
- ACheck the paper path for a blocked sensor.
- BVerify the pickup roller is functioning.
- CChange the duplex settings.
- DRun internal printer diagnostics.
How the community answered
(54 responses)- A72% (39)
- B17% (9)
- C7% (4)
- D4% (2)
Explanation
Printers use optical or mechanical sensors along the paper path to detect the presence of paper. If a small piece of torn paper or debris is blocking one of these sensors, the printer still 'sees' a jam even after the visible paper is removed. Checking for a blocked sensor directly addresses why the error persists post-clearance. The pickup roller (B) relates to feeding issues, not persistent jam errors. Duplex settings (C) are unrelated to a jam error. Running diagnostics (D) is a valid step but less targeted than inspecting the sensor directly.
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