A technician recently installed a new printer that is being shared over the network via a 64-bit Windows Print Server. Two users, who have computers with a legacy OS, are unable to print to this new p

A 64-bit Windows Print Server needs to have both 64-bit and 32-bit printer drivers installed and enabled if it is serving client computers with different architectures. Legacy OS typically refers to 32-bit systems, which require 32-bit drivers to communicate correctly with the print server and the printer.

The print spooler is essential for printing, but it's unlikely to be selectively disabled only for a new printer or specific legacy clients if other printing works.

Running Windows Update on legacy OS computers might install general OS updates, but it won't specifically provide the necessary 32-bit printer drivers that the 64-bit print server needs to offer.

Updating legacy 32-bit computers to a 64-bit driver is impossible, as a 32-bit OS cannot use 64-bit drivers; the solution lies in providing the correct 32-bit drivers from the server.