220-1101 Question #430: Real Exam Question with Answer & Explanation

Question

Users working with large files back up the files to external hard drives. One user's files take longer to back up than other users' files. The user has tried backing up the files to other users' drives with the same results. Which of the following steps should the technician take first to correct this issue?

Options

• AReplace the hard drive's USB cable.
• BDefragment the user's external hard drive.
• CUpdate the storage drivers on the user's system.
• DInstruct the user to compress the files.

Explanation

If a user's file backups are consistently slower than others, even when using different external drives, updating the storage drivers on their specific system is the most logical first step to ensure optimal data transfer rates.

Common mistakes.

• A. Replacing the USB cable is unlikely to fix the issue, as the problem persists even when the user backs up to other users' drives, implying the problem is not with the external drive's cable.
• B. Defragmenting the external hard drive might slightly improve performance for fragmented files, but since the issue affects backups to multiple external drives and is specific to one user's system, it's not the root cause.
• D. Instructing the user to compress files might reduce backup size, but it introduces processing overhead and doesn't address the underlying issue of slow transfer speeds, potentially making the process longer due to compression time.

Concept tested. Troubleshooting slow external drive transfers - system drivers

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