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220-1101 · Question #424

A specific printer frequently experiences paper jams. A technician inspects the printer and finds that the paper is still partially in the paper tray when the printer jams. Which of the following shou

The correct answer is D. Pickup roller. If paper jams occur when paper is still partially in the tray, the pickup roller is the most likely culprit as it's responsible for feeding paper from the tray into the printer.

Hardware and network troubleshooting

Question

A specific printer frequently experiences paper jams. A technician inspects the printer and finds that the paper is still partially in the paper tray when the printer jams. Which of the following should the technician check FIRST?

Options

  • AFuser
  • BDuplexing assembly
  • CToner
  • DPickup roller

How the community answered

(49 responses)
  • A
    4% (2)
  • B
    14% (7)
  • C
    8% (4)
  • D
    73% (36)

Why each option

If paper jams occur when paper is still partially in the tray, the pickup roller is the most likely culprit as it's responsible for feeding paper from the tray into the printer.

AFuser

The fuser is located much further along the paper path and is responsible for bonding toner to the paper, so it would not cause jams when the paper is still in the tray.

BDuplexing assembly

The duplexing assembly is used for two-sided printing and would only be involved after the paper has been successfully fed and processed through the main path for the first side.

CToner

Toner is the powder used to create the image on the page; it has no direct role in the physical feeding mechanism that would cause a jam at the paper tray.

DPickup rollerCorrect

The pickup roller is responsible for grabbing the paper from the tray and feeding it into the printer's paper path. If the paper jams while still partially in the tray, it indicates the pickup roller might be worn, dirty, or malfunctioning, failing to properly grasp and pull the paper.

Concept tested: Printer paper jam troubleshooting - pickup roller

Topics

#Printer troubleshooting#Paper jams#Pickup roller#Printer components

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