220-1101 Question #421: Real Exam Question with Answer & Explanation

The correct answer is D: The battery is damaged.. A damaged battery can cause a laptop to overheat and swell, making it unable to sit level on the workspace. A swollen battery can also pose a fire hazard and damage other components of the laptop, such as the motherboard or keyboard. The technician should replace the battery as s

Mobile devices

Question

A technician responds to a user who has reported that a laptop is too hot. The technician notices the laptop is not able to sit level on the workspace. Which of the following BEST describes the issue with the laptop?

Options

AThe docking station is improperly installed.
BThe hard drive is disconnected.
CThe CPU fan is too powerful.
DThe battery is damaged.

Explanation

A damaged battery can cause a laptop to overheat and swell, making it unable to sit level on the workspace. A swollen battery can also pose a fire hazard and damage other components of the laptop, such as the motherboard or keyboard. The technician should replace the battery as soon as possible and dispose of it properly according to local regulations.

Topics

#Laptop troubleshooting#Battery failure#Overheating#Physical deformation

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