220-1101 · Question #416
A technician is troubleshooting a laptop that shuts down intermittently. When the laptop is repositioned, the technician notices a noise coming from inside of it. The technician removes the bottom cov
The correct answer is C. Remove the internal battery and look for loose parts.. Given that the laptop is shutting down intermittently and making noise when repositioned, the issue might be related to loose or damaged internal components. The technician should first look for any loose or potentially obstructive parts that could be causing the issue.
Question
A technician is troubleshooting a laptop that shuts down intermittently. When the laptop is repositioned, the technician notices a noise coming from inside of it. The technician removes the bottom cover. Which of the following should the technician do NEXT?
Options
- ATurn on the laptop and move it again to replicate the issue.
- BReseat the memory modules and the SSD.
- CRemove the internal battery and look for loose parts.
- DInspect the connections for a damaged cable.
How the community answered
(28 responses)- A7% (2)
- B11% (3)
- C79% (22)
- D4% (1)
Explanation
Given that the laptop is shutting down intermittently and making noise when repositioned, the issue might be related to loose or damaged internal components. The technician should first look for any loose or potentially obstructive parts that could be causing the issue.
Topics
Community Discussion
No community discussion yet for this question.