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CompTIA

220-1101 · Question #409

A user's track pad has stopped working. Which of the following should the user do to resolve the track pad's functionality?

The correct answer is D. Configure the mouse settings.. When a trackpad stops working, configuring its settings is a fundamental troubleshooting step to ensure it is enabled and correctly configured within the operating system.

Hardware and network troubleshooting

Question

A user's track pad has stopped working. Which of the following should the user do to resolve the track pad's functionality?

Options

  • AReinstall the mouse drivers.
  • BUse the Function key.
  • CCalibrate the digitizer.
  • DConfigure the mouse settings.

How the community answered

(25 responses)
  • A
    4% (1)
  • B
    4% (1)
  • C
    12% (3)
  • D
    80% (20)

Why each option

When a trackpad stops working, configuring its settings is a fundamental troubleshooting step to ensure it is enabled and correctly configured within the operating system.

AReinstall the mouse drivers.

Reinstalling mouse drivers is a more advanced troubleshooting step, typically done after checking basic settings and if driver corruption is suspected, and trackpads often have specific drivers, not generic 'mouse' drivers.

BUse the Function key.

While some laptops have a Function (Fn) key combination to enable/disable the trackpad, checking the OS settings is a more universal initial step for trackpad functionality issues.

CCalibrate the digitizer.

Calibrating a digitizer is relevant for touchscreens or pen input devices, not a standard trackpad.

DConfigure the mouse settings.Correct

The mouse or trackpad settings in the operating system often include options to enable/disable the trackpad, adjust its sensitivity, and configure gestures. Checking these settings first can quickly resolve issues where the trackpad was accidentally disabled or its configuration became corrupted.

Concept tested: Trackpad troubleshooting and configuration

Topics

#Trackpad#Input Devices#Device Settings#Troubleshooting

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