220-1101 · Question #385
A user reports a tablet restarts on its own every five to ten minutes. In addition, the tablet has intermittent issues with charging. The technician gives the user a new power adapter and charging cab
The correct answer is C. Faulty battery. A faulty battery could cause a tablet to restart on its own and have intermittent issues with charging. Water damage could also cause these symptoms, but it is not the most likely cause unless there is evidence of liquid exposure. Incorrect OS version could cause compatibility or
Question
A user reports a tablet restarts on its own every five to ten minutes. In addition, the tablet has intermittent issues with charging. The technician gives the user a new power adapter and charging cable, and the technician also tries resetting the OS, but the issue persists. Which of the following is the MOST likely cause of the issue?
Options
- AWater damage
- BIncorrect OS version
- CFaulty battery
- DDamaged charging port
How the community answered
(37 responses)- A16% (6)
- B5% (2)
- C73% (27)
- D5% (2)
Explanation
A faulty battery could cause a tablet to restart on its own and have intermittent issues with charging. Water damage could also cause these symptoms, but it is not the most likely cause unless there is evidence of liquid exposure. Incorrect OS version could cause compatibility or performance issues, but not charging problems. Damaged charging port could prevent the tablet from charging, but not cause it to restart randomly.
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