220-1101 · Question #380
220-1101 Question #380: Real Exam Question with Answer & Explanation
The correct answer is D: Reseat the power cable and confirm the outlet is providing energy.. The first step in troubleshooting a computer that does not turn on when the power button is pressed is to check if there is any power going to the computer. The technician should reseat or reconnect the power cable to ensure it is firmly attached to both ends, and confirm that th
Question
A technician is attempting to fix a computer that does not turn on when the power button is pressed. Which of the following should the technician perform NEXT to troubleshoot the issue?
Options
- AVerify the output voltages from the power supply unit.
- BOpen the computer cabinet and replace the power button.
- CRemove and reconnect all cables that are plugged into the motherboard.
- DReseat the power cable and confirm the outlet is providing energy.
Explanation
The first step in troubleshooting a computer that does not turn on when the power button is pressed is to check if there is any power going to the computer. The technician should reseat or reconnect the power cable to ensure it is firmly attached to both ends, and confirm that the outlet or power strip is providing energy by using a multimeter or another device. This can eliminate any issues with loose or faulty connections or power sources, and help isolate the problem further.
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