220-1101 · Question #376
A user reports that all print jobs sent to a laser printer have random and incorrect characters throughout the pages. Which of the following actions should the technician do to resolve this issue?
The correct answer is C. Update the driver. Random and incorrect characters in laser printer output is a classic symptom of a corrupt or incompatible printer driver. The driver translates print jobs into the printer language (e.g., PCL or PostScript); a faulty driver sends malformed data, resulting in garbled output…
Question
A user reports that all print jobs sent to a laser printer have random and incorrect characters throughout the pages. Which of the following actions should the technician do to resolve this issue?
Options
- AReplace the fuser.
- BAdjust the rollers.
- CUpdate the driver.
- DShake the toner.
How the community answered
(28 responses)- A7% (2)
- B4% (1)
- C79% (22)
- D11% (3)
Explanation
Random and incorrect characters in laser printer output is a classic symptom of a corrupt or incompatible printer driver. The driver translates print jobs into the printer language (e.g., PCL or PostScript); a faulty driver sends malformed data, resulting in garbled output. Updating or reinstalling the driver resolves this. Replacing the fuser (A) fixes smearing or unfused toner, not garbled characters. Adjusting rollers (B) addresses paper feed issues. Shaking the toner (D) redistributes toner to fix fading, not character corruption.
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