220-1101 Question #341: Real Exam Question with Answer & Explanation

The correct answer is A: Calibrate the touch screen. Calibrating the touch screen is the best action to resolve the issue of inaccurate touch input. Calibration adjusts the touch screen's sensitivity and alignment to match the user's touch. Resetting the mobile device could erase user data and settings and may not fix the touch scr

Mobile devices

Question

A user is having an issue with the touch screen on a mobile device. When the user touches the screen, the intended target is not selected. Which of the following would be the BEST action for a technician to take to resolve the issue?

Options

ACalibrate the touch screen
BReset the mobile device
CReplace the LED screen.
DUpdate the mobile device.

Explanation

Calibrating the touch screen is the best action to resolve the issue of inaccurate touch input. Calibration adjusts the touch screen's sensitivity and alignment to match the user's touch. Resetting the mobile device could erase user data and settings and may not fix the touch screen issue. Replacing the LED screen or updating the mobile device are unnecessary and costly actions that may not solve the problem.

Topics

#Mobile device troubleshooting#Touchscreen issues#Calibration#Display

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