A user submitted a help desk ticket to report that the Wi-Fi connection drops every time the microwave is used. A technician suspects the issue is related to interference. Which of the following shoul

The correct answer is B. Configure the Wi-Fi AP to 5GHz.. The issue is related to interference from the microwave, which operates at 2.4GHz, the same frequency as some Wi-Fi channels. To avoid this interference, the technician should configure the Wi- Fi access point (AP) to use a 5GHz band, which has more channels and less interference

Hardware and network troubleshooting

Question

A user submitted a help desk ticket to report that the Wi-Fi connection drops every time the microwave is used. A technician suspects the issue is related to interference. Which of the following should the technician do to provide the BEST long-term solution for the issue?

Options

AChange the Wi-Fi operation channel.
BConfigure the Wi-Fi AP to 5GHz.
CIncrease the power output of the AP.
DChange the SSID to hidden.

How the community answered

(32 responses)

A
3% (1)
B
75% (24)
C
13% (4)
D
9% (3)

Explanation

The issue is related to interference from the microwave, which operates at 2.4GHz, the same frequency as some Wi-Fi channels. To avoid this interference, the technician should configure the Wi- Fi access point (AP) to use a 5GHz band, which has more channels and less interference from other devices. Changing the Wi-Fi operation channel may not solve the problem if the microwave interferes with multiple channels. Increasing the power output of the AP may not overcome the interference and may cause more interference to other devices. Changing the SSID to hidden does not affect the interference at all, and may make it harder for users to connect to the network.

Topics

#Wi-Fi troubleshooting#Wireless interference#Frequency bands#Network connectivity

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